C2C Frequently Asked Questions (FAQ)
1.What is C2C trading?
C2C trading allows users to buy and sell digital currencies directly with one another, with the platform providing order matching and fund custody to ensure that transactions are secure, fair, and traceable. The platform does not directly participate in fund flows, but it provides custody, risk control, and dispute resolution for digital assets.
2.What is the C2C buying process?
The general process is:
Select a merchant → 2) Place an order → 3) Pay the seller → 4) Click "Paid" → 5) Seller confirms receipt → 6) Platform releases the coins.
3.What is the C2C selling process?
The general process is:
Select a buyer → 2) Place an order → 3) Platform locks your coins → 4) Buyer makes payment → 5) Confirm receipt → 6) Click "Release Coins".
4.I have paid successfully, but the counterparty has not released the coins. What should I do?
Do not panic in such situations. The platform provides an appeal mechanism:
- File an "Appeal"
- Upload payment proof
- The platform will step in to investigate
As long as you have made the payment in accordance with the rules, the platform will protect your rights.
5.Why was my order canceled?
Common reasons include:
- Payment time limit exceeded
- The counterparty did not complete the payment
- Merchant risk control triggered
You did not click "Paid" within the specified time
6.What does it mean when an order shows "High-Risk Merchant"?
The system has detected that the merchant has abnormal transaction records, payment risks, or unusual account behavior. It is recommended to proceed with caution or to choose a different merchant.
7.Can I use another person's bank card or Alipay/WeChat account to pay?
This is strongly discouraged. Transactions from non-personal accounts can easily lead to frozen funds, risk investigations, and may even result in trading restrictions imposed by the platform.
8.Does C2C trading charge a fee?
On most platforms, C2C trading is free of charge. However, merchants may adjust their price spreads based on market conditions.
9.Can I contact the counterparty privately to trade?
Absolutely not. Off-platform transactions are not protected by the platform and are considered high-risk behavior.
C2C High-Risk Scenarios
1.Off-Platform (Private) Transactions — Extremely High Risk
Scammers often claim "off-platform prices are lower" to lure users away from the platform. Once you transfer funds privately:
- The platform does not custody your assets
- You cannot file an appeal
- There is no way to recover funds if you are scammed
All off-platform transactions are extremely high risk and must be refused.
2.Fake Payment Screenshot Scams
Scammers may forge bank transfer proofs by:
- Editing screenshots
- Faking bank SMS notifications
- Counterfeiting third-party payment interfaces
Always verify the actual receipt in your own bank account. Never release coins based on a screenshot alone.
3.Using Another Person's Bank Card — or Being Asked to Use Yours
High-risk reasons include:
- Possible involvement in money laundering
- Possible involvement in fraud fund flows
- The bank may freeze the receiving account
- Police investigations may affect innocent recipients
Correct practice: The payment account must be consistent with the verified identity on the platform.
4."Urgently Pressuring to Release Coins" Scams
Scammers will keep pressuring you with messages such as:
- "I've already paid, release the coins now!"
- "I'm in a hurry, please confirm quickly!"
But in reality, no payment has been made, or the payment has not been received. Correct approach: Only release coins after the funds have actually been received in your bank, Alipay, or WeChat account.
5.Freezing Risk from Frequent Transactions with Unfamiliar Accounts
If you constantly receive payments from unfamiliar accounts:
- The bank may flag this as "abnormal receipts"
- You may be drawn into other people's financial disputes
- Your account may be temporarily frozen or restricted from transfers
Recommendations:
- Prioritize verified merchants
- Avoid frequent transactions with newly created or unusual accounts
6.Order Delays Caused by Locked Merchant Accounts
Sometimes a merchant's account may be temporarily unable to receive funds due to risk control or bank restrictions, which may prevent the order from being completed smoothly.
Recommendations:
- Choose merchants with a "high completion rate" and "high rating"
- Review the merchant's transaction history over the past 30 days
7.Malicious "Fake Customer Support" Scams
Common tactics:
- "I am the platform's customer support. Your order is abnormal. Please add me privately to handle it."
→ This is used to lead you to: pay a deposit / trade off-platform / download a trojan app
The platform's customer support will never proactively message you privately, nor will they ask you to contact them outside the platform.
Official Security Recommendations
1.Always complete payments and coin releases within the platform
Off-platform = No protection = High risk.
2.Do not accept funds from unfamiliar accounts
To avoid involvement in criminal proceedings.
3.Always confirm receipt in your bank, Alipay, or WeChat account before releasing coins
Do not rely on screenshots or verbal confirmations.
4.Use your own verified real-name account for transactions
To reduce the risk of bank risk-control measures.
5.Do not click on unknown links or download unverified software
To prevent trojans, account theft, and phishing.
6.If you notice any abnormality, cancel the order or file an appeal immediately
The platform will provide intervention and assistance.
7.Protect your personal information
Do not disclose: phone number, bank card number, payment QR code, or payment password.
Summary
C2C trading is a simple, flexible, and free way to buy and sell, but it is also a trading scenario that is easily exploited by bad actors. As long as you keep the following principles in mind:
- Use your own account
- Trade within the platform
- Release coins only after receipt is confirmed
- Do not add strangers
- Do not trade off-platform
- Do not disclose personal information
You can significantly reduce the risks and make your C2C trading safer and smoother.