Notes:
1. Once the withdrawal is reviewed, it cannot be withdrawn. Please check the currency address and other information carefully;
2. The withdrawal network must be consistent with the network to which the address belongs. If the network is wrong, the withdrawal may not be received;
3. For some currencies, you need to fill in MEMO before the withdrawal can be received. If you need to fill in MEMO, please fill it in as required to avoid failure to receive the withdrawal.
4. System maintenance or network upgrade
- If the blockchain network is congested or the wallet is under maintenance, withdrawals may be delayed or fail.
- Please check the official announcement for the latest updates.
Frequently asked questions：
1. What currencies and networks are supported for withdrawal?
-
BTC supports Bitcoin network, BNB Smart Chain (BEP20)
- ETH supports BNB Smart Chain（BEP20），Ethereum
- SOL supports Solana
- USDT supports BNB Smart Chain（BEP20），Trc20，Ethereum，Solana
- BNB supports BNB Smart Chain（BEP20）
- DOGE supports BNB Smart Chain（BEP20），Dogecoin
- TRX supports Trc20
2. Is there an upper limit on the amount of withdrawal?
Your withdrawal limit depends on your KYC verification level. You can view the withdrawal limits of different levels in "Personal KYC".
3. What is the minimum withdrawal amount for a single withdrawal?
- Each cryptocurrency has a minimum withdrawal limit; make sure your withdrawal amount meets the requirements.
- You can select the corresponding cryptocurrency on the withdrawal page to view the minimum withdrawal amount.
4. How to check the withdrawal fee and withdrawal limit?
The handling fee for each currency is different, and the handling fee for different chains of the same currency is also different. Please refer to the handling fee displayed on the withdrawal interface.
5. Why is there a 24-hour limit on withdrawals?
This is the risk control condition of the platform. If you change the security verification information of your account, such as changing your password, changing your mobile phone email, etc., you need to wait 24 hours to ensure the safety of your account funds.
6. Insufficient available balance
- Funds in use: If your funds are locked in open orders, P2P transactions, copy transactions, or earning products (such as staking), these funds must be released before withdrawal.
- Withdrawal amount exceeds available balance: Only withdrawals are allowed from the available balance of the spot account. Some rewards or funds linked to active transactions cannot be withdrawn directly.
7. Incorrect withdrawal information
- Invalid address: Entering an incorrect wallet address will result in a withdrawal failure, and the system will display an error message.
- Missing label/memo: Some cryptocurrencies (such as XRP, EOS) require a memo/label for withdrawals. Missing this information may prevent funds from reaching the receiving wallet.
8. When adding a withdrawal address, how do I fill in the withdrawal address note?
The withdrawal address note is optional. If you don't know how to fill it in, you can leave it blank. If you want to fill it in, you can fill in an easy-to-remember identifier, such as Zhang San's address.
9. What is MEMO and must it be filled in?
If the other party asks you to fill in MEMO, you must fill it in, otherwise it will not be credited;
If the other party does not ask to fill it in, you need to pay attention to:
- Make sure that the links supported by the currency on both sides are consistent;
- If the links are consistent and the other party does not ask to fill it in, you can fill in any number or leave it blank in MEMO.
Incorrect MEMO filling may result in non-credit. If you are not sure whether it needs to be filled in, please contact the online customer service for confirmation.
10. Risk control list and abnormal trading behavior
CoinP closely monitors suspicious trading activities. If abnormal activities are found, withdrawals may be restricted, accounts may be frozen, or other actions may be taken.
Types of Suspicious Trading Activities：
- Excessive Market Trading: Opening and Closing Positions at an Abnormally High Frequency.
- Proprietary Trading and Wash Trading: Trading with one's own account (e.g. AB Trading, Arbitrage, or Wash Trading).
- Asset Aggregation: Manipulating Trading by Transferring Funds between Multiple Accounts.
- Stolen Account Trading: Using Stolen Accounts to Transfer Funds.
- Algorithmic Trading Abuse: High Frequency Trading Violations (e.g., Opening and Closing Positions 10 Times in 3 Minutes).
- Market Manipulation and Unfair Trading: Engaging in Activities that Distort Market Prices.
Actions Taken Against Market Manipulation and Abuse Trading
- Violators may face order cancellations, account freezes, forced liquidations, and permanent trading bans.
- Serious violations (e.g., market manipulation, illegal arbitrage, or abuse of trading rules) may be reported to legal authorities for further action.
11. How do I check my withdrawal status?
After submitting a withdrawal request, you can track its status in the Withdrawal History section and check its progress on the blockchain explorer using the TxID.
CoinP strictly prohibits any form of unfair trading, including market manipulation, arbitrage abuse, account abuse, or illegal trading. Violations may result in withdrawal restrictions, account freezing, reward cancellation, and even legal action.